What is the standard production time for orders?
We work hard to turn all orders around in 5 working days from the time we receive your order. To do this, you will need to do your part by having all the details of the order, the garments, art files and art approval to us at least 2 days before the scheduled production date.
We do not charge rush charges, but expedited services may not be available at times. Call ahead on rush orders to see if we can service your needs in time. If we can, we will do it.
What will the freight charge be to ship my order?
All orders are blind shipped via UPS ground service unless otherwise requested.
To get a freight estimate, you can use the UPS website using “Calculate Time & Cost” under the “Shipping” tab. Follow the prompts and a freight charge can be calculated.
The UPS shipping map below can be used to give you an indication of the number of days it will take to deliver your order via UPS ground.
What type of art files do I need to send you for screen printing?
Adobe Illustrator CS6 or previous (.ai)
EPS files (.eps)
Illustrator EPS (.eps)
Raster Files: High resolution 300 dpi preferred
Jpeg files would be a last resort for screen printing artwork. To work best, the file would have to have been created at 300 dpi at actual size.
What type of stitch files are needed for embroidery?
We use Tajima embroidery machines. Though they will accept a variety of files formats, we prefer that you send DST files (.dst).
If you need us to digitize your embroidery file for you, please send your artwork in one of the file formats listed under the screen printing art requirements.
What is your minimum order quantity?
One piece is our minimum quantity.
Who do I send my purchase order to?
All orders should be emailed to customer service at: email@example.com.
If attaching your art file, please copy our art department. That email address is: firstname.lastname@example.org.